Refund & Returns Policy

At Future Electronics, we want every customer to have a smooth and satisfactory shopping experience. If you need to return a product or request a refund, please review the following terms and conditions.

Return Eligibility

A product may qualify for return if:

  • The return is requested within the applicable return period.

  • The product is unused, undamaged, and in its original condition and packaging.

  • The original sales invoice, receipt, or order confirmation is provided as proof of purchase.

  • All original accessories, manuals, warranty cards, and promotional items are included.

Products that have been installed, used, altered, or damaged after delivery may not qualify for return unless the issue is covered by warranty or confirmed as a product defect.

Return Period

  • Customers may request the return of an eligible product within 7 days of purchase or delivery.

  • If a product is defective, damaged, or malfunctioning, the issue should be reported to Future Electronics within 24 hours of delivery so our team can assess it promptly.

  • Requests submitted after the applicable return period may not be accepted unless the issue is covered by the manufacturer’s warranty or applicable law.

How to Request a Return

To request a return:

  1. Contact Future Electronics customer support.

  2. Provide your order number, invoice, or purchase details.

  3. Explain the reason for the return.

  4. Provide photographs, videos, or other requested information to help us assess the product.

  5. Wait for your request to be reviewed and approved.

  6. Follow the return instructions provided by our team.

Products should not be returned without first contacting our customer support team and receiving return authorization and instructions.

Return Shipping

  • If the return is requested due to a change of mind or another reason unrelated to a product defect, the customer may be responsible for applicable transportation or shipping charges.

  • If a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied by Future Electronics, we will coordinate the appropriate return arrangement.

  • Customers are responsible for packing returned products securely to prevent damage during transportation.

Refund and Exchange Options

Once the returned product has been received and inspected, Future Electronics will determine whether it meets the applicable return requirements.

Depending on the circumstances, an approved return may be resolved through:

  • A refund

  • Product exchange

  • Replacement

  • Store credit, where applicable

The available resolution may depend on the product’s condition, reason for return, stock availability, and applicable manufacturer or company policy.

Refund Processing

  • Refunds will only be processed after the returned product has been received and successfully inspected.

  • Where applicable, refunds will generally be issued through the original payment method.

  • Processing times may vary depending on the payment method, bank, payment provider, or financial institution.

  • Applicable delivery, installation, or return charges may be deducted from the refund where permitted under this policy.

  • Any refund processing timeline communicated by Future Electronics does not include additional processing time required by banks or payment providers.

Non-Returnable Products

The following products may not qualify for return:

  • Products marked as non-returnable at the time of purchase

  • Products that have been used, installed, altered, or damaged by the customer

  • Products without their original packaging, accessories, manuals, or warranty cards where these are required

  • Items damaged due to misuse, negligence, improper installation, electrical issues, or unauthorized repair

  • Consumable or hygiene-sensitive products, where applicable

  • Customized, specially ordered, or clearance products, where stated at the time of purchase

Additional product-specific return conditions may also apply.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact Future Electronics as soon as possible.

Our team may request:

  • Photographs or videos of the product

  • Photographs of the packaging

  • Delivery information

  • Product model and serial number

  • A copy of the invoice or order confirmation

  • Other information required to verify the issue

After verification, our team will advise you about the appropriate solution.

Manufacturer’s Warranty

Some products are covered by a separate manufacturer’s warranty. Issues reported outside our return period may be handled according to the manufacturer’s warranty terms and conditions.

For warranty-related matters, customers may be directed to the manufacturer or its authorized service centre where applicable.

Important Information

  • Return, refund, replacement, and exchange approval is subject to the product’s condition and the terms of this policy.

  • Future Electronics reserves the right to inspect returned products before approving any refund, replacement, exchange, or store credit.

  • Products returned without prior authorization may not be accepted.

  • This policy does not limit any rights available to customers under applicable law.

Customer Support

For assistance with a return, refund, replacement, or exchange, please contact our customer support team during business hours.

Future Electronics
Phone: +92 321 0334444
Business Hours: 11:00 AM–8:00 PM
Days: Monday to Saturday

We are committed to handling every request fairly and helping you find the most appropriate solution.